Returns Policy

Our policy

All sales are final. We don't accept returns for change of mind, but we'll always make it right if your order arrives damaged, faulty or wrong.

What can't be returned

Change-of-mind returns aren't accepted. Custom, engraved and personalized items can't be returned unless faulty or not what you approved.

For a faulty or damaged item, keep it and the packaging until we've sorted it out.

Damaged, faulty or wrong items

Tell us within 7 days of delivery, with photos of the item, the box and the shipping label. We'll send a replacement or a full refund, your choice. This doesn't limit your rights under consumer law.

How to start

If your purchase arrived damaged, is faulty, or you received the wrong item, please email info@lamassu.ca with your order number and photos of the item and packaging. Please wait for our reply before sending anything back. If we need it back, we'll send a prepaid label.

We reply within 2 business days.

Return shipping

Change-of-mind returns are not accepted. For any purchases damaged in transit, or faulty or wrong items, we'll cover the return shipping.

Duties on international returns

When we ask for a faulty item back, we cover the return shipping and any duties on it. We can't refund duties or taxes your country charged on delivery, unless you paid them to us at checkout.

Refunds

Refunds go back to your original payment method through Square within 10 business days of approval. Your bank may take a few more days. If the whole order is wrong or damaged, we refund the original shipping too.

Questions

Email us at info@lamassu.ca. We're happy to help.